RFP - VoIP Phone System Replacement

Contract	RFP - VoIP Phone System Replacement
Status	Completed
Bids due	2025-04-25
Scope of work	PROJECT OVERVIEW Brunswick County (“County”) is soliciting sealed proposals for a VoIP Phone System to replace the existing end-of-life, end-of-support VoIP system. A majority of the phones reside at the County Complex in Bolivia, NC. The remaining phones are physically located at approximately forty (40) offsite locations within the County. The County also has a need to provide VoIP to remote and mobile workers. Download the complete RFP pdf: RFP - VoIP Phone System Replacement Download the Addendum 1 Questions and Answers: ADDENDUM1_BrunswickCounty_RFP_VoIP_Replacement_Phone_System_QestionAnswers_Non-Confidential Download the Addendum 2 Questions and Answers: ADDENDUM2_BrunswickCounty_RFP_VoIP_Replacement_Phone_System_QestionAnswers_Non-Confidential SCOPE OF WORK Brunswick County has established the following objectives for this project. Any changes to the specifications or Scope of Work will be made in the form of an Addendum to this Request for Proposals that will be supplied to all known prospective vendors and posted on the Brunswick County website. Notwithstanding the foregoing, vendors will be responsible for ensuring that they have all addenda. Brunswick County may negotiate and refine the final Scope of Work with the selected vendor. Brunswick County reserves the right to negotiate additional services with the selected vendor at any time after the initial contract award. Brunswick County seeks an experienced firm to provide a turnkey solution for a VoIP system to replace all existing Mitel equipment. The primary goals of replacing the current telephone system are: • Providing users with integrated, uniform functionality for all telephone stations across the County. • Improving work efficiency by offering unified communications to end-users. • Investing in a communications system that is scalable to grow with the County. The new turnkey system shall include Unified Communications and integrate with the County’s Microsoft 365, Teams, Exchange, and Active Directory systems. All existing telephones should be replaced with equivalent IP physical or soft phone. The County intends to replace a portion of the physical phone inventory with softphones. The proposal should include pricing to reflect this option on a per unit basis. Details regarding the current system are provided below and should be used for bidding purposes. The County requires that any system has the capability to service remote locations and mobile users with the same features and functionality as the main office. Proposals should include training specifically for system administrators and end users of all phone types and features. Training should be provided over the course of the project and include times with in-person (minimum of 15 in-person sessions) and remote options. Training courses are to be recorded and delivered for future use. Existing phones numbers must be retained. The proposed system should integrate with the existing telco provider. Existing numbers will no
Category	Information Technology
Posted	2025-03-20
Bid posting	Open

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